Contact Us
This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and which questions belong with a casino operator, a state regulator or a support organization instead. Read it before you write and you will get a faster, more useful reply.
The quickest route is email: [email protected]. We read every message. We aim to reply to editorial and correction requests within two business days, though volume varies and we cannot promise a response time.
What our team can help with
We are a research-based comparison publisher, not a casino and not a regulator. We do not hold player accounts, process deposits, pay withdrawals, or have any ability to release a balance. What we can do:
- Corrections. If a bonus percentage, wagering requirement, minimum deposit or state-availability note on our site is out of date, tell us which page and what changed. Corrections get priority over everything else.
- Explaining terms. If a condition on a review page is unclear — a playthrough multiple, a maximum bonus bet, a cashout cap — we will explain how it usually works and point you to the operator's own terms.
- Reader experiences. Positive or negative accounts of a listed casino feed into how we weight our editorial ratings.
- Editorial and partnership questions. Including how a brand can be considered for review.
What we cannot do: intervene in a withdrawal dispute, verify your identity documents, reverse a self-exclusion, recover an account, or advise on whether you personally may gamble from your state. Those decisions sit with the operator and its licensing authority.
How commercial relationships affect what you read here
Some links on this site are commercial, and Best Casino Sites may earn a commission when a reader opens an account through them. That funding does not buy a position in our rankings and does not change what we publish about an operator's terms. If you believe a commercial relationship has shaded a review, say so in your email and name the page — we would rather fix it than defend it. Our full editorial and commercial terms are set out in our terms and conditions, and you can read more about who writes here on our about page.
Messages about listed casinos — what to include
Most reader mail concerns one of the operators on our top lists. To make it useful, include the casino name, the date, the promotion you claimed and the exact wording of the term you are asking about. A screenshot of the promotional page helps more than a paraphrase, because offer terms change without notice.
Below are three of the highest-rated operators we currently cover, with the sort of detail we can and cannot resolve for each.
Raging Bull — editorial rating 10.0
Raging Bull sits at the top of our list largely on the strength of its free spins packaging: the headline advertises 410% up to $10,000 plus 50 free spins. That is a very large percentage figure, and the questions readers send about it are almost always the same — which game the 50 spins run on, what the spin value is, and how much of the 410% match survives the playthrough. Those specifics live in the operator's bonus terms and change between campaigns, so we will tell you where to find them rather than quote a number we cannot verify on the day you ask. Limitation: headline percentages of this size normally come with high wagering multiples and a cap on how much bonus-derived winnings can be withdrawn. Treat the $10,000 as a ceiling on the match, not on what you can expect to cash out. Minimum deposit and eligible-game restrictions apply.
Magician Bet — editorial rating 9.9
Magician Bet is here for the opposite reason: its 101% No Wagering offer removes the playthrough condition that makes most welcome packages hard to value. For readers who write to us confused by wagering math, this is the structure that avoids the problem — what you win is normally yours, subject to the operator's own terms. Limitation: no-wagering offers usually carry a lower match ceiling, tighter maximum-bet rules or shorter expiry windows than the big percentage deals, and free spins are not part of the headline here. Check the expiry date and any cap before you deposit.
Slots of Vegas — editorial rating 9.7
Slots of Vegas is the clearest free-spins proposition on our list because the spins are named to a specific title: 375% bonus plus 50 free spins on Cash Chaser. Game-specific spins are easier to assess than generic ones, since the RTP and volatility of one slot are knowable rather than assumed. Limitation: spins tied to a single game are worth nothing to you if that game does not suit you, and the 375% match will carry its own wagering and cashout conditions separate from the spins. Winnings from free spins are frequently credited as bonus funds rather than cash.
Comparing the top listings at a glance
| Casino | Headline offer | Free spins included | Editorial rating |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | Yes — 50 | 10.0 |
| Magician Bet | 101% No Wagering | No | 9.9 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | Yes — 50, game-specific | 9.7 |
| Uptown Aces | 600% For New Players | Not stated | 9.6 |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | Not stated | 9.6 |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | Not stated | 9.5 |
| BetUS | 200% up to $4,000 for New Players | Not stated | 9.4 |
| Amazon Jackpots | 4 Posters + 40 FREE SC + Bonus Wheel for $20 | Not stated | 9.4 |
| Slots and Casino | 500% up to $2,500 x3 | Not stated | 9.2 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | Yes — 225 | 9.0 |
Ratings above are our own editorial assessments, not customer-review scores. All offers are as advertised by the operators and subject to their terms, minimum deposits and eligibility rules. "Free spins" always require an account and, in most cases, a qualifying deposit — they are a promotional credit, not free money.
Money questions we get asked most
We do not take payments from readers and there is no cost to using this site. Questions about money almost always concern the casinos, so here is the general shape of it and what to verify with the operator directly:
- Minimum deposit. Most welcome packages set a floor — often a modest dollar amount — below which the bonus does not trigger at all. Deposit under it and you usually forfeit the offer.
- Payment methods. Debit cards are the most widely accepted in the US, with credit cards, ACH bank transfers, wire transfers, e-wallets and prepaid options available at some operators. PayPal availability varies by brand and state. Some sites, including Bets.FM with its 1 BTC ceiling, deal in cryptocurrency. Never assume a method works for you — check the cashier before you commit.
- Fees. Deposits are commonly free; withdrawals may carry a processing fee, especially on wire transfers or repeated cashouts within a period.
- Withdrawal timing and limits. E-wallets typically clear faster than bank transfers or checks. Expect a pending or reversal window, a minimum withdrawal amount, and weekly or monthly caps. Bonus-derived winnings often have a separate, lower cashout limit.
- Verification. KYC identity checks, and sometimes source-of-funds checks on larger sums, are standard. Upload documents early rather than at cashout, since verification is the single most common cause of withdrawal delay.
What is on offer at the casinos we cover
When you write in about a game category, it helps to name it. The sites listed here generally span:
- Slots — the category free spins attach to, ranging from low-volatility titles with frequent small wins to high-volatility games with long dry runs. Return to player (RTP) and volatility are published by the software provider and worth checking before you use spins.
- Progressive jackpots — pooled prize slots. Free spins are rarely eligible on these.
- Table games — blackjack, roulette and baccarat. These often contribute at a reduced rate, or not at all, toward wagering requirements.
- Live dealer rooms — real croupiers streamed in real time, usually excluded from bonus playthrough.
- Sweepstakes-style play — brands such as Zumba Cards and Amazon Jackpots promote in SC rather than dollars, which is a different model with its own redemption rules.
- Mobile — browser play or a dedicated app, with the game library sometimes smaller than on desktop.
Game outcomes at licensed operators are determined by random number generators. We do not publish tips for beating them, because there are none.
Sports betting and other lines these brands run
Several operators we list do more than casino. BetUS, for example, is known as a sportsbook as much as a casino, and bonuses there may be split across products or restricted to one of them. Sportsbook promotions work differently from casino bonuses: rollover is expressed in bet turnover rather than slot spins, minimum odds requirements are common, and free spins have no equivalent. Others run poker rooms, bingo or racebooks alongside the casino. If you are emailing us about a promotion, tell us which product it applied to — the terms are rarely shared between them.
Legal standing, eligibility and where to escalate
You must be at least 21 to use the operators covered here, and legal online casino availability in the US is decided state by state, not federally. A handful of states license online casino play; many more permit only sports betting, or nothing at all. Sweepstakes and social casino models operate under a separate legal framework again, with their own state exclusions. Accepting registrations from a state is not the same as being authorized to serve it, so confirm the operator's licensing position for where you actually live before depositing.
We do not hold a gambling license and we cannot adjudicate a dispute. If you have a complaint about a casino:
- Raise it in writing with the operator's customer support and keep the ticket reference.
- If unresolved, escalate through the operator's formal complaints procedure, which its terms must set out.
- If still unresolved, take it to the licensing authority named in the site's footer, or to your state gaming regulator where the operator is state-licensed.
- Tell us too. We cannot force an outcome, but a pattern of similar reports affects an operator's standing on our lists.
If gambling has stopped being fun
Do not email us for crisis help — we are not equipped for it and a reply may take days. Confidential support is available around the clock in the US from the National Problem Gambling Helpline on 1-800-522-4700, by call or text. Casinos licensed in the US are required to offer deposit limits, loss limits, time-outs and self-exclusion in your account settings, and blocking software can restrict gambling sites at the device level. Our responsible gambling guide covers how each of those tools works and what they do not do.
How we assess the casinos you ask about
Our rankings come from documentary research, not from playing. We read published bonus terms, licensing and ownership disclosures, cashier pages, complaints procedures and state availability notices, and we recheck them periodically — the listings on this page were last verified on Sep 25, 2026. We weight bonus transparency, wagering and cashout conditions, payment and withdrawal terms, game range and the clarity of the complaints route. We have not tested deposits or withdrawals, and we never present an advertised payout speed as a measured one. Commission never buys a position.
Common questions about contacting us
Can you get my withdrawal released?
No. We have no account access and no authority over any operator. Go through the casino's complaints procedure first, then its licensing authority.
How long will a reply take?
We aim for two business days on editorial mail. Corrections are handled first. We cannot guarantee a reply to every message.
I found a wrong bonus figure. What do you need?
The page, the operator, the figure we published and the figure now shown on the operator's own terms, ideally with a screenshot and the date you saw it.
Will you tell me if online casinos are legal in my state?
We can explain how state licensing works in general, but we will not give a personal legal opinion. Your state gaming regulator is the authority on that.
Do you accept payment for a higher ranking?
No. We carry commercial links and disclose them, but placement is editorial.
If your question is about a specific promotion, have the operator's terms page open when you write — most queries resolve in one exchange that way. Otherwise, send whatever you have to [email protected] and we will point you to the right place, including when that place is not us.